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Satisfaction : how every great company listens to the voice of the customer / Chris Denove and James D. Power IV.

By: Contributor(s): Material type: TextTextPublication details: New York : Portfolio, 2006.Description: xxi, 266 p. : ill. ; 24 cmISBN:
  • 1591841097
  • 9781591841098
Subject(s): DDC classification:
  • 658.8/343 22
LOC classification:
  • HF5415.335 .D46 2006
Online resources:
Item type: Delbert W. Baker Special Leadership Collection
Holdings
Current library Collection Call number Vol info Status Date due Barcode
Judith Thomas Library Delbert W. Baker Special Leadership Collection DWB Special Leadership Collection HF 5415.335 .D46 2006 (Browse shelf(Opens below)) AUA019880 Available AUA019880
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Includes index.