Satisfaction : how every great company listens to the voice of the customer / Chris Denove and James D. Power IV.
Material type: TextPublication details: New York : Portfolio, 2006.Description: xxi, 266 p. : ill. ; 24 cmISBN:- 1591841097
- 9781591841098
- 658.8/343 22
- HF5415.335 .D46 2006
Current library | Collection | Call number | Vol info | Status | Date due | Barcode |
---|---|---|---|---|---|---|
Judith Thomas Library Delbert W. Baker Special Leadership Collection | DWB Special Leadership Collection | HF 5415.335 .D46 2006 (Browse shelf(Opens below)) | AUA019880 | Available | AUA019880 |
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Includes index.