Satisfaction :
Denove, Chris.
Satisfaction : how every great company listens to the voice of the customer / Chris Denove and James D. Power IV. - New York : Portfolio, 2006. - xxi, 266 p. : ill. ; 24 cm.
Includes index.
1591841097 9781591841098
2005055231
Consumer satisfaction.
Marketing research.
Customer relations.
HF5415.335 / .D46 2006
658.8/343
Satisfaction : how every great company listens to the voice of the customer / Chris Denove and James D. Power IV. - New York : Portfolio, 2006. - xxi, 266 p. : ill. ; 24 cm.
Includes index.
1591841097 9781591841098
2005055231
Consumer satisfaction.
Marketing research.
Customer relations.
HF5415.335 / .D46 2006
658.8/343