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	1.		The only thing that matters : bringing the power of the customer into the center of your business / Karl Albrecht. by Albrecht, Karl, 1941- Edition: 1st ed. Material type: Text; Format: print ; Literary form: Not fiction Publication details: New York : HarperBusiness, c1992 Availability: Items available for loan: Judith Thomas Library (1)Call number: HF 5415.5 .A425 1992. Place hold Log in to add tags Add to cart (remove)
	2.		Satisfaction : how every great company listens to the voice of the customer / Chris Denove and James D. Power IV. by Denove, Chris Power, James D Material type: Text; Format: print ; Literary form: Not fiction Publication details: New York : Portfolio, 2006 Online access: Table of contents only Publisher description Contributor biographical information Availability: Items available for loan: Judith Thomas Library (1)Call number: HF 5415.335 .D46 2006. Place hold Log in to add tags Add to cart (remove)
	3.		The ten demandments : rules to live by in the age of the demanding consumer / Kelly Mooney with Laura Bergheim. by Mooney, Kelly Bergheim, Laura, 1962- Material type: Text; Format: print ; Literary form: Not fiction Publication details: New York : McGraw-Hill, c2002 Online access: Contributor biographical information Publisher description Availability: Items available for loan: Judith Thomas Library (1)Call number: HF 5415.5 .M66 2002. Place hold Log in to add tags Add to cart (remove)

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