Harvard business review
Material type: Continuing resourceSeries: You can't fix culture : just focus on your business and the rest will folllow ; Vol. 94 no. 4Publication details: Boston [etc.] Graduate School of Business Administration, Harvard University. 2015.Description: 124 p. : ill. : 28cmISSN:- 0017-8012
- HBR <Jan. 2008-> [Other title]
- Harvard business review (Online)
- 330.9/04
- HF5001 .H3
- W1
Current library | Collection | Call number | Status | Date due | Barcode |
---|---|---|---|---|---|
Judith Thomas Library Periodicals | Periodicals Stacks | HF5001 .H3 2016 (Browse shelf(Opens below)) | Not for loan |
Contents:
Spotlights on how platforms are reshaping business:
Strategy: pipelines, platforms, and the new rules of strategy;
Entrepreneurship: Network effects aren't enough;
Business model innovation: products to platforms: making the leap;
Regulation: spontaneous deregulation;
The big idea: Blitzcaling;
Human resources: Making exit interviews count;
Change management: culture is not the culprit;
Idea Watch:
Marketing: Revolutionizing customer service;
Defend your research: ethical shoppers don't inspire us - they bug us;
How I did it: Priceline's CEO on creating an in-house multilingual customer service operation;
Experience:
Managing yourself: an antidote to incivility;
Case study: can you cut "Turn Times" without adding staff?;
Synthesis: Still trying to get more done;
Life's work: Ruth Westheimer.
Access limited to subscribers.
Supplements accompany some numbers.
Annual index published <2004-> as an annual supplement with title: Reader's guide.
Also available in print.