Harvard business review

Contributor(s): Material type: Continuing resourceContinuing resourceSeries: You can't fix culture : just focus on your business and the rest will folllow ; Vol. 94 no. 4Publication details: Boston [etc.] Graduate School of Business Administration, Harvard University. 2015.Description: 124 p. : ill. : 28cmISSN:
  • 0017-8012
Other title:
  • HBR <Jan. 2008-> [Other title]
Uniform titles:
  • Harvard business review (Online)
Subject(s): Genre/Form: Additional physical formats: Harvard business review; Harvard business review; Harvard business reviewDDC classification:
  • 330.9/04
LOC classification:
  • HF5001 .H3
NLM classification:
  • W1
Online resources: Also available in print.
Contents:
Contents: Spotlights on how platforms are reshaping business: Strategy: pipelines, platforms, and the new rules of strategy; Entrepreneurship: Network effects aren't enough; Business model innovation: products to platforms: making the leap; Regulation: spontaneous deregulation; The big idea: Blitzcaling; Human resources: Making exit interviews count; Change management: culture is not the culprit; Idea Watch: Marketing: Revolutionizing customer service; Defend your research: ethical shoppers don't inspire us - they bug us; How I did it: Priceline's CEO on creating an in-house multilingual customer service operation; Experience: Managing yourself: an antidote to incivility; Case study: can you cut "Turn Times" without adding staff?; Synthesis: Still trying to get more done; Life's work: Ruth Westheimer.
Item type: Periodical
Holdings
Current library Collection Call number Status Date due Barcode
Judith Thomas Library Periodicals Periodicals Stacks HF5001 .H3 2016 (Browse shelf(Opens below)) Not for loan

Contents:
Spotlights on how platforms are reshaping business:
Strategy: pipelines, platforms, and the new rules of strategy;
Entrepreneurship: Network effects aren't enough;
Business model innovation: products to platforms: making the leap;
Regulation: spontaneous deregulation;
The big idea: Blitzcaling;
Human resources: Making exit interviews count;
Change management: culture is not the culprit;

Idea Watch:
Marketing: Revolutionizing customer service;
Defend your research: ethical shoppers don't inspire us - they bug us;
How I did it: Priceline's CEO on creating an in-house multilingual customer service operation;

Experience:
Managing yourself: an antidote to incivility;
Case study: can you cut "Turn Times" without adding staff?;
Synthesis: Still trying to get more done;
Life's work: Ruth Westheimer.

Access limited to subscribers.

Supplements accompany some numbers.

Annual index published <2004-> as an annual supplement with title: Reader's guide.

Also available in print.