Harvard business review

Harvard business review HBR - Boston [etc.] Graduate School of Business Administration, Harvard University. 2015. - 124 p. : ill. : 28cm. - 12 times a year, 2002- - Quarterly, 1922-47 Bimonthly, 1948-2000 11 times a year, 2001 - v. 1- Oct. 1922- - You can't fix culture : just focus on your business and the rest will folllow / Vol. 94 no. 4 .

Contents:
Spotlights on how platforms are reshaping business:
Strategy: pipelines, platforms, and the new rules of strategy;
Entrepreneurship: Network effects aren't enough;
Business model innovation: products to platforms: making the leap;
Regulation: spontaneous deregulation;
The big idea: Blitzcaling;
Human resources: Making exit interviews count;
Change management: culture is not the culprit;

Idea Watch:
Marketing: Revolutionizing customer service;
Defend your research: ethical shoppers don't inspire us - they bug us;
How I did it: Priceline's CEO on creating an in-house multilingual customer service operation;

Experience:
Managing yourself: an antidote to incivility;
Case study: can you cut "Turn Times" without adding staff?;
Synthesis: Still trying to get more done;
Life's work: Ruth Westheimer.


Access limited to subscribers.

Supplements accompany some numbers. Annual index published <2004-> as an annual supplement with title: Reader's guide.



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