| 000 | 01198cam a2200289 a 4500 | ||
|---|---|---|---|
| 001 | 1544147 | ||
| 003 | AUA.1 | ||
| 005 | 20111117141724.0 | ||
| 008 | 911127s1992 nyua b 001 0 eng | ||
| 010 | _a 91038324 | ||
| 020 |
_a0887305415 : _c$23.00 ($31.00 Can.) |
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| 040 |
_aDLC _cDLC _dDLC |
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| 050 | 0 | 0 |
_aHF 5415.5 _b.A425 1992 |
| 082 | 0 | 0 |
_a658.8/34 _220 |
| 100 | 1 |
_aAlbrecht, Karl, _d1941- _914308 |
|
| 245 | 1 | 4 |
_aThe only thing that matters : _bbringing the power of the customer into the center of your business / _cKarl Albrecht. |
| 250 | _a1st ed. | ||
| 260 |
_aNew York : _bHarperBusiness, _cc1992. |
||
| 300 |
_axii, 240 p. : _bill. ; _c21 cm. |
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| 504 | _aIncludes bibliographical references (p. 231-232) and index. | ||
| 650 | 0 |
_aCustomer services. _914309 |
|
| 650 | 0 |
_aCustomer relations. _914310 |
|
| 906 |
_a7 _bcbc _corignew _d1 _eocip _f19 _gy-gencatlg |
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| 942 |
_2lcc _cBOOK |
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| 999 |
_c3962 _d3962 |
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| 952 |
_w2011-11-17 _pAUA004550 _v10.00 _r2011-11-17 _40 _00 _bAUA.1 _10 _oHF 5415.5 .A425 1992 _d2011-11-17 _8BKS _h6010 _70 _cGeneral Stacks _2lcc _yBOOK _aAUA.1 |
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