000			02931nam a22003257a 4500
003			AUA.1
005			20160405173139.0
008			150630t xxu||||| |||| 00| 0 eng d
010			_a2012031068
020			_a9781555708597 (paper)
020			_a9781555708641 (PDF)
040			_cJTL
050			_aZ711 _b.C355 2013
100			_aCassell, Kay Ann _950050
245			_aReference and Information services : _ban introduction / _cKay Ann Cassell and Uma Hiremath.
250			_a3rd. ed.
260			_aChicago : _bNeal-Schuman, _cc2013.
300			_axvii, 510 p. : _bill. , _c23 cm.
500			_a An imprint of the American Library Association, 2013.
504			_aIncludes bibliographical references (pages 473-489) and indexes.
505			_aIntroduction to reference and information services -- Determining the question : in-person, telephone, and virtual reference interviews -- Finding the answer : basic search techniques -- Answering questions about books, magazines, newspapers, libraries and publishing, and bibliographic networks : bibliographic resources -- Answering questions about anything and everything : encyclopedias -- Answering questions that requires handy facts : ready reference sources -- Answering questions about words : dictionaries -- Answering questions about events and issues, past and present : indexes and full-text databases -- Answering questions about health, law and business : special guidelines and sources -- Answering questions about geography, countries and travel : atlases, gazetteers, maps, geographic information systems and travel guides -- Answering questions about the lives of people : biographical information sources -- Answering questions about governments : government information sources -- When and how to use the internet as a reference tool -- Reader's advisory work / Cindy Orr -- Reference work with children and young adults / Meghan Harper -- Information literacy in the reference department -- Selecting and evaluating reference materials -- Ethics in reference / Angela Ecklund -- Managing reference departments -- Assessing and improving reference services -- Reference 2.0 -- The future of information service -- Appendix. RUSA outstanding reference sources 2007-2012.
650			_aReference services (Libraries) _950051
650			_aElectronic reference services (Libraries) _950052
650			_aReference books--Bibliography. _950053
650			_aElectronic reference sources _xDirectories. _950054
700			_aHiremath, Uma. _950055
942			_2lcc _cBOOK _hZ 711 _i.C355 2013
999			_c14107 _d14107
952			_w2015-06-30 _pAUA017088 _v72.44 _r2016-04-05 _40 _00 _bAUA.1 _10 _oZ 711 .C355 2013 _d2015-06-30 _8BKS _h16599 _70 _cGS _2lcc _yBOOK _s2016-03-01 _l1 _aAUA.1
952			_w2015-07-29 _pAUA017282 _v72.44 _r2015-07-29 _40 _00 _bAUA.1 _10 _oZ 711 .C355 2013 _d2015-07-29 _t2 _8BKS _h16673 _70 _cGS _2lcc _yBOOK _aAUA.1