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1. Books
Customer Relationship Management : Concept, Strategy, and Tools / by V. Kumar, Werner Reinartz. by Series: Springer Texts in Business and Economics
Edition: 3rd ed.
Material type: Text Text; Format: available online remote; Literary form: Not fiction
Publication details: Vaerlag GmbH Germany: Springer, c2018
Availability: Items available for loan: Judith Thomas Library (1)Call number: HF 5415.5 .K863 2018.
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Effects of customer relationship management on the performance of selected commercial banks in Southern Malawi : an employee perspective / Esmie Chiwanda Majawa. by
Material type: Text Text; Format: print ; Literary form: Not fiction
Publication details: 2023
Availability: Items available for reference: Judith Thomas Library: Not for loan (1)Call number: MBA .M34 2022.
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