TY  - BOOK
AU  - Albrecht,Karl
TI  - The only thing that matters: bringing the power of the customer into the center of your business 
SN  - 0887305415 :
AV  - HF 5415.5 .A425 1992
U1  - 658.8/34 20
PY  - 1992///
CY  - New York
PB  - HarperBusiness
KW  - Customer services
KW  - Customer relations
N1  - Includes bibliographical references (p. 231-232) and index
ER  -