Strategy maps : converting intangible assets into tangible outcomes / Robert S. Kaplan, David P. Norton.
Material type: TextPublication details: Boston : Harvard Business School Press, c2004.Description: xviii, 454 p. : ill. ; 24 cmISBN:- 1591391342 (alk. paper)
- 658.4/012 22
- HD 30.28 .K35443 2004
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Judith Thomas Library General Stacks | BKS | HD 30.28 .K35443 2004 (Browse shelf(Opens below)) | AUA005352 | Available | AUA005352 |
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HD 30.28 .B97 2015 The finance coach : | HD 30.28 .C47 2008 Business plan writing : | HD 30.28 .G78 2003 Gurus on business strategy / | HD 30.28 .K35443 2004 Strategy maps : | HD 30.28 .T525 2007 Crafting and executing strategy : | HD 30.28 .T525 2007 Crafting and executing strategy : | HD 30.28 .T525 2007 Crafting and executing strategy : |
Includes bibliographical references and index.
Strategy maps -- Operations management processes -- Customer management processess --Innovation processes -- Regulatory and social processes -- Aligning intangible assets to enterprise strategy -- Human capital readiness -- Information capital readiness -- Organization capital readiness -- Customizing your strategy map to your strategy -- Planning the campaign -- Private-sector organizations -- Public-sector organizations -- Nonprofit organizations.