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Strategy maps : converting intangible assets into tangible outcomes / Robert S. Kaplan, David P. Norton.

By: Contributor(s): Material type: TextTextPublication details: Boston : Harvard Business School Press, c2004.Description: xviii, 454 p. : ill. ; 24 cmISBN:
  • 1591391342 (alk. paper)
Subject(s): DDC classification:
  • 658.4/012 22
LOC classification:
  • HD 30.28 .K35443 2004
Online resources:
Contents:
Strategy maps -- Operations management processes -- Customer management processess --Innovation processes -- Regulatory and social processes -- Aligning intangible assets to enterprise strategy -- Human capital readiness -- Information capital readiness -- Organization capital readiness -- Customizing your strategy map to your strategy -- Planning the campaign -- Private-sector organizations -- Public-sector organizations -- Nonprofit organizations.
Item type: Books
Holdings
Current library Collection Call number Vol info Status Date due Barcode
Judith Thomas Library General Stacks BKS HD 30.28 .K35443 2004 (Browse shelf(Opens below)) AUA005352 Available AUA005352
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HD 30.28 .B97 2015 The finance coach : HD 30.28 .C47 2008 Business plan writing : HD 30.28 .G78 2003 Gurus on business strategy / HD 30.28 .K35443 2004 Strategy maps : HD 30.28 .T525 2007 Crafting and executing strategy : HD 30.28 .T525 2007 Crafting and executing strategy : HD 30.28 .T525 2007 Crafting and executing strategy :

Includes bibliographical references and index.

Strategy maps -- Operations management processes -- Customer management processess --Innovation processes -- Regulatory and social processes -- Aligning intangible assets to enterprise strategy -- Human capital readiness -- Information capital readiness -- Organization capital readiness -- Customizing your strategy map to your strategy -- Planning the campaign -- Private-sector organizations -- Public-sector organizations -- Nonprofit organizations.