Total customer service : the ultimate weapon / William H. Davidow and Bro Uttal.

By: Contributor(s): Material type: TextTextPublication details: New York : Harper & Row, c1989.Edition: 1st edDescription: xxii, 227 p. ; 21 cmISBN:
  • 0060161809 :$19.95
Subject(s): DDC classification:
  • 658.8/12 20
LOC classification:
  • HF 5415.5 .D38 1989
Item type: Books
Holdings
Current library Collection Call number Vol info Status Date due Barcode
Judith Thomas Library General Stacks BKS HF 5415.5 .D38 1989 (Browse shelf(Opens below)) AUA004549 Available AUA004549
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HF 5415.32 .L4677 1993 Consumer behavior : HF 5415.5 .A425 1992 The only thing that matters : HF 5415.5 .B88 2009 Customer relationship management : HF 5415.5 .D38 1989 Total customer service : HF 5415.7 .S86 2001 Strategic logistics management / HF 5415.7 .S86 2001 Strategic logistics management / HF 5415.7 .S86 2001 Strategic logistics management /

Includes bibliographical references.