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The little big things : 163 ways to pursue excellence / Thomas J Peters.

By: Material type: TextTextPublication details: New York : Harper Business, c2012.Edition: 1st edDescription: xxix, 538 p. ; 22 cmISBN:
  • 9780061894107
Subject(s): LOC classification:
  • HD70.U5 P4245 2012
Contents:
Introduction -- Little: -- 1: It's all about the restrooms! -- 2: Small stuff matters-a lot! -- 3: Flower power! -- 4: Master the fine art of -nudgery! -- Excellence: -- 5: If not excellence, what? If not excellence now, when? -- 6: Whither excellence? Or: asleep at the wheel -- 7: Quality: you'll know it when you see it -- 8: Excellence is -- Special Section: Guru Gaffes -- Crisis: -- 9: That which goeth up and up and up doth not goeth more up and more up and more up forever and ever and ever -- 10: Good things (especially in bad times?) come in threes -- 11: Get China on your mind! Get India on your mind! -- Opportunity: -- 12: Tough times? Matchless opportunity! -- 13: Boring is beautiful! (Or at least it can be) -- 14: Old rules (yes, even in the "Age of the Internet") -- 15: Build green now (no excuses!) -- 16: Bottom line in bad times: obsess over the top line -- Resilience: -- 17: Swan dive: guide to getting on with getting on -- 18: Lifetime employment is dead; your career is not -- 19: Failure-celebrate it! -- 20: World's worst advice (please ignore it) -- Special Section: Recession 46: Forty-six "secrets" and "strategies" for dealing with the gut-wrenching downturn of 2007++ -- Self: -- 21: You are your product-develop it -- 22: Job one: amuse yourself! -- 23: Fitness power = staying power -- 24: Mental gymnastics, urgency of -- 25: You are your story! So work on it! -- 26: Develop your RPOV8-ASAP! -- Others: -- 27: Kindness is free! -- 28: Civil! Civil! Civil! -- 29: Listen to Ann-and "act accordingly" -- 30: Being there (Or: how I learned first principles from my grandfather's last rites) -- 31: Appreciating the great battle: case for consideration -- 32: Thoughtfulness is free (or close thereto) -- Connection: -- 33: Only connect -- 34: They liked Ike (because Ike liked them) -- 35: Always make it personal -- 36: Commit "acts of deliberate relationship enhancement" -- Attitude: -- 37: Put the "eye-sparkle factor" on your menu -- 38: Pleasant, caring, engaged-at 6 am! -- 39: Hire "cheerful"-Or: that damned AV guy! -- 40: Which "flag" are you waving? -- Performance: -- 41: It's showtime! All the time! -- 42: Work (like a demon) on your first impressions -- 43: Work (like a demon) on your last impressions -- 44: Work on your presentation skills (Or: 17 minutes can change the world!) -- Work: -- 45: On being a "professional" -- 46: Everything passes through finance (and so should you) -- 47: What's on the agenda? Why don't you decide? -- 48: We are all in sales-period -- Initiative: -- 49: Make that "three-minute call"! Today! Now! -- 50: Show up! (it's a start). 51: Get up earlier than the next (in this case) gal -- 52: Make an insane public effort -- Leadership: -- 53: To lead is to measurably help others succeed -- 54: At their service -- 55: Have you "hosted" any good employees lately? -- 56: Sacred trust -- 57: Rat psych rules!-Or: deploying positive reinforcements' incredible potency -- Words: -- 58: What do you think? -- 59: Thank you -- 60: I'm sorry -- 61: Words of truth-from a fiction writer -- Networking: -- 62: One line of code: shortest distance between "critic" and "champion" -- 63: Suck down for success -- 64: Formula for success: C(I)> C(E) -- 65: How does your "inside game" measure up? -- Lunch: -- 66: Across the board: cross-functional collaboration is issue #1 -- 67: Getting along and going to lunch: solving the cross-functional cooperation problem -- Special Section: Equations: engineer's view of the secrets of effective implementation -- Yes: -- 68: Just say yes!-Or: a lesson from my mother-in-law -- 69: For the sheer glorious 24/7 fun of it! -- No: -- 70: To-don'ts are more important than "to-dos" -- 71: Some things worth doing are worth doing not particularly well -- Customers: -- 72: It's 11am-have you called a customer today? -- 73: There's nothing but nothing better than an angry customer! -- 74: What we have here is a failure to overcommunicate -- Action: -- 75: Trying my damnedest! Wrong answer! -- 76: It is not enough to care! -- 77: Captain "Day" and Captain "Night": a tale of two deployments and two suggestions -- 78: If you want to find oil, you must drill wells -- Change: -- 79: Zen and the art of achieving change where it already exists -- 80: Way of the demo -- 81: Big change-all at once! -- 82: Big change-in a short time -- 83: Clever? Never! -- Special Section: You, me, and Charlie Wilson's war -- Passion: -- 84: I second that emotion! -- 85: One rule! Much gold! -- 86: Seize the moments -- Presence: -- 87: Managing by wandering around-it's all around you! -- 88: All senses! Or nonsense! -- 89: Leave your wallet (or pocketbook) at home -- 90: Get down from your pedestal-and beware the sound of laughter! -- 91: Big plan? No, small steps (steps on the ground) -- Talent: -- 92: Hiring: do you approach it with unabashed fanaticism? -- 93: Promotion: are you building a "two per year" legacy? -- 94: Development: are you finding and cultivating first-rate (Godlike) first-line supervisors? -- 95: People who lead people: you = your development track record -- People: -- 96: It's ALL (All!) about the quality of the workforce -- 97: Up with people! Up your people budget! -- 98: Cherish the last two-percenters -- 99: Excitement axiom-and the people corollary -- Gender: -- 100: Pronoun power!-Or: the customer is "she." 101: Women lead! (Can men learn to be good sports about it?) -- 102: Men, "Get the facts": women are different -- 103: Dressed for success? Or: what the history of the women's suffrage movement taught me about hanging in and hanging in -- Innovation: -- 104: Audacity of --research! -- 105: Adhocracy-love it or leave it -- 106: Beyond excellence: berserk standard -- 107: Out of the shadows: skunkworks, revisited -- 108: S A V (no, it's not a kind of truck) -- 109: What have you prototyped lately? -- 110: Hell hath no fury: celebrate "disturbers of the peace" -- 111: Innovation15: what we know so far -- Listening: -- 112: Now hear this! Listening is the ultimate "core competence" -- 113: Are you an "18-second manager"? -- 114: Get the story, give the respect -- Special Section: Quotations 34 -- Curiosity: -- 115: If you have to ask-then ask (and ask and ask) -- 116: Reward DNK (Do not know) -- 117: Work the watercooler-Or: are you gossiping enough? -- Learning: -- 118: Making the grade: lifelong learning is a mission-statement must -- 119: Out-study 'em! -- 120: Out-read 'em! -- 121: Out-write 'em! -- 122: Now enrolling: people's MBA -- Time: -- 123: It might be later than you think -- 124: Time off for smart behavior -- 125: Time out for daydreaming! -- 126: Master the art of milestoning -- Design: -- 127: Design is everywhere! -- 128: Is it "lickable"? -- 129: Design sign: can you get there from here? -- 130: Love + hate = design power -- Details: -- 131: Case of the two-cent candy -- 132: If the envelope doesn't fit, forget it! -- 133: It's all about the mud -- 134: Think billboard sign-we care-we don't care -- Grunge: -- 135: Enemy within-or: there is no cost higher than the cost of rigidity -- 136: Become a decentralization dervish! -- 137: Play the great grunge removal game! -- 138: 1 percent drill: clearing away a world of "slop" in just 45 minutes -- 139: Goal: to make "common sense" more common -- Enterprise: -- 140: Organization is "people serving people" (period!) -- 141: PSF mandate: "work worth paying for" -- 142: Don't let the "enemy" rule your life -- 143: Love your competitors -- Special Section: Top 50 "Have Yous" -- Reimaging: -- 144: Create a "Cathedral"! (if not, what?) -- 145: Enable dreams (if not, what?) -- 146: Launch "Project Ray" -- 147: Realism? Not on my watch! -- Wow: -- 148: If no WOW, then no go -- 149: What makes you so special?-Or: "Only" beats "Best" -- 150: Is it "gaspworthy"? 151: Extremism in the defense of WOW is no vice -- Now: -- 152: Welcome to the age of metabolic management -- 153: Walls of "yesterdays" Walls of "tomorrows" -- 154: Pissing away your life: like it or not, work is life! -- Impact: -- 155: Forget longevity-think "dramatic frenzy" -- 156: How about replacing your "wish it were" list with a "do it now" list? -- Special Section: Heart of business strategy: -- Success: -- 157: 3H Model of success -- 158: 5-word, 5-point "complete" "excellence manifesto" -- 159: Full Nelson-Or: 13 lessons on "navigating" excellence -- 160: Cheat sheet for tough time (and other times, too) -- Big: -- 161: Retirement sucks -- 162: Think legacy! -- 163: Don't forget why you're here! -- Dedication -- Acknowledgments -- Index.
Item type: Delbert W. Baker Special Leadership Collection List(s) this item appears in: PhD Business and not for profit leadership
Holdings
Current library Collection Call number Vol info Status Date due Barcode
Judith Thomas Library Delbert W. Baker Special Leadership Collection DWB Special Leadership Collection HD 70 .U5 P4245 2012 (Browse shelf(Opens below)) AUA019812 Available AUA019812

Includes index.

Introduction --
Little: --
1: It's all about the restrooms! --
2: Small stuff matters-a lot! --
3: Flower power! --
4: Master the fine art of -nudgery! --
Excellence: --
5: If not excellence, what? If not excellence now, when? --
6: Whither excellence? Or: asleep at the wheel --
7: Quality: you'll know it when you see it --
8: Excellence is --
Special Section: Guru Gaffes --
Crisis: --
9: That which goeth up and up and up doth not goeth more up and more up and more up forever and ever and ever --
10: Good things (especially in bad times?) come in threes --
11: Get China on your mind! Get India on your mind! --
Opportunity: --
12: Tough times? Matchless opportunity! --
13: Boring is beautiful! (Or at least it can be) --
14: Old rules (yes, even in the "Age of the Internet") --
15: Build green now (no excuses!) --
16: Bottom line in bad times: obsess over the top line --
Resilience: --
17: Swan dive: guide to getting on with getting on --
18: Lifetime employment is dead; your career is not --
19: Failure-celebrate it! --
20: World's worst advice (please ignore it) --
Special Section: Recession 46: Forty-six "secrets" and "strategies" for dealing with the gut-wrenching downturn of 2007++ --
Self: --
21: You are your product-develop it --
22: Job one: amuse yourself! --
23: Fitness power = staying power --
24: Mental gymnastics, urgency of --
25: You are your story! So work on it! --
26: Develop your RPOV8-ASAP! --
Others: --
27: Kindness is free! --
28: Civil! Civil! Civil! --
29: Listen to Ann-and "act accordingly" --
30: Being there (Or: how I learned first principles from my grandfather's last rites) --
31: Appreciating the great battle: case for consideration --
32: Thoughtfulness is free (or close thereto) --
Connection: --
33: Only connect --
34: They liked Ike (because Ike liked them) --
35: Always make it personal --
36: Commit "acts of deliberate relationship enhancement" --
Attitude: --
37: Put the "eye-sparkle factor" on your menu --
38: Pleasant, caring, engaged-at 6 am! --
39: Hire "cheerful"-Or: that damned AV guy! --
40: Which "flag" are you waving? --
Performance: --
41: It's showtime! All the time! --
42: Work (like a demon) on your first impressions --
43: Work (like a demon) on your last impressions --
44: Work on your presentation skills (Or: 17 minutes can change the world!) --
Work: --
45: On being a "professional" --
46: Everything passes through finance (and so should you) --
47: What's on the agenda? Why don't you decide? --
48: We are all in sales-period --
Initiative: --
49: Make that "three-minute call"! Today! Now! --
50: Show up! (it's a start). 51: Get up earlier than the next (in this case) gal --
52: Make an insane public effort --
Leadership: --
53: To lead is to measurably help others succeed --
54: At their service --
55: Have you "hosted" any good employees lately? --
56: Sacred trust --
57: Rat psych rules!-Or: deploying positive reinforcements' incredible potency --
Words: --
58: What do you think? --
59: Thank you --
60: I'm sorry --
61: Words of truth-from a fiction writer --
Networking: --
62: One line of code: shortest distance between "critic" and "champion" --
63: Suck down for success --
64: Formula for success: C(I)> C(E) --
65: How does your "inside game" measure up? --
Lunch: --
66: Across the board: cross-functional collaboration is issue #1 --
67: Getting along and going to lunch: solving the cross-functional cooperation problem --
Special Section: Equations: engineer's view of the secrets of effective implementation --
Yes: --
68: Just say yes!-Or: a lesson from my mother-in-law --
69: For the sheer glorious 24/7 fun of it! --
No: --
70: To-don'ts are more important than "to-dos" --
71: Some things worth doing are worth doing not particularly well --
Customers: --
72: It's 11am-have you called a customer today? --
73: There's nothing but nothing better than an angry customer! --
74: What we have here is a failure to overcommunicate --
Action: --
75: Trying my damnedest! Wrong answer! --
76: It is not enough to care! --
77: Captain "Day" and Captain "Night": a tale of two deployments and two suggestions --
78: If you want to find oil, you must drill wells --
Change: --
79: Zen and the art of achieving change where it already exists --
80: Way of the demo --
81: Big change-all at once! --
82: Big change-in a short time --
83: Clever? Never! --
Special Section: You, me, and Charlie Wilson's war --
Passion: --
84: I second that emotion! --
85: One rule! Much gold! --
86: Seize the moments --
Presence: --
87: Managing by wandering around-it's all around you! --
88: All senses! Or nonsense! --
89: Leave your wallet (or pocketbook) at home --
90: Get down from your pedestal-and beware the sound of laughter! --
91: Big plan? No, small steps (steps on the ground) --
Talent: --
92: Hiring: do you approach it with unabashed fanaticism? --
93: Promotion: are you building a "two per year" legacy? --
94: Development: are you finding and cultivating first-rate (Godlike) first-line supervisors? --
95: People who lead people: you = your development track record --
People: --
96: It's ALL (All!) about the quality of the workforce --
97: Up with people! Up your people budget! --
98: Cherish the last two-percenters --
99: Excitement axiom-and the people corollary --
Gender: --
100: Pronoun power!-Or: the customer is "she." 101: Women lead! (Can men learn to be good sports about it?) --
102: Men, "Get the facts": women are different --
103: Dressed for success? Or: what the history of the women's suffrage movement taught me about hanging in and hanging in --
Innovation: --
104: Audacity of --research! --
105: Adhocracy-love it or leave it --
106: Beyond excellence: berserk standard --
107: Out of the shadows: skunkworks, revisited --
108: S A V (no, it's not a kind of truck) --
109: What have you prototyped lately? --
110: Hell hath no fury: celebrate "disturbers of the peace" --
111: Innovation15: what we know so far --
Listening: --
112: Now hear this! Listening is the ultimate "core competence" --
113: Are you an "18-second manager"? --
114: Get the story, give the respect --
Special Section: Quotations 34 --
Curiosity: --
115: If you have to ask-then ask (and ask and ask) --
116: Reward DNK (Do not know) --
117: Work the watercooler-Or: are you gossiping enough? --
Learning: --
118: Making the grade: lifelong learning is a mission-statement must --
119: Out-study 'em! --
120: Out-read 'em! --
121: Out-write 'em! --
122: Now enrolling: people's MBA --
Time: --
123: It might be later than you think --
124: Time off for smart behavior --
125: Time out for daydreaming! --
126: Master the art of milestoning --
Design: --
127: Design is everywhere! --
128: Is it "lickable"? --
129: Design sign: can you get there from here? --
130: Love + hate = design power --
Details: --
131: Case of the two-cent candy --
132: If the envelope doesn't fit, forget it! --
133: It's all about the mud --
134: Think billboard sign-we care-we don't care --
Grunge: --
135: Enemy within-or: there is no cost higher than the cost of rigidity --
136: Become a decentralization dervish! --
137: Play the great grunge removal game! --
138: 1 percent drill: clearing away a world of "slop" in just 45 minutes --
139: Goal: to make "common sense" more common --
Enterprise: --
140: Organization is "people serving people" (period!) --
141: PSF mandate: "work worth paying for" --
142: Don't let the "enemy" rule your life --
143: Love your competitors --
Special Section: Top 50 "Have Yous" --
Reimaging: --
144: Create a "Cathedral"! (if not, what?) --
145: Enable dreams (if not, what?) --
146: Launch "Project Ray" --
147: Realism? Not on my watch! --
Wow: --
148: If no WOW, then no go --
149: What makes you so special?-Or: "Only" beats "Best" --
150: Is it "gaspworthy"? 151: Extremism in the defense of WOW is no vice --
Now: --
152: Welcome to the age of metabolic management --
153: Walls of "yesterdays" Walls of "tomorrows" --
154: Pissing away your life: like it or not, work is life! --
Impact: --
155: Forget longevity-think "dramatic frenzy" --
156: How about replacing your "wish it were" list with a "do it now" list? --
Special Section: Heart of business strategy: --
Success: --
157: 3H Model of success --
158: 5-word, 5-point "complete" "excellence manifesto" --
159: Full Nelson-Or: 13 lessons on "navigating" excellence --
160: Cheat sheet for tough time (and other times, too) --
Big: --
161: Retirement sucks --
162: Think legacy! --
163: Don't forget why you're here! --
Dedication --
Acknowledgments --
Index.