Customer service : (Record no. 18798)

MARC details
000 -LEADER
fixed length control field 01566cam a2200301 i 4500
001 - CONTROL NUMBER
control field 17971195
003 - CONTROL NUMBER IDENTIFIER
control field AUA.1
005 - DATE AND TIME OF LATEST TRANSACTION
control field 20180503111551.0
008 - FIXED-LENGTH DATA ELEMENTS--GENERAL INFORMATION
fixed length control field 131213s2015 nyua b 001 0 eng
010 ## - LIBRARY OF CONGRESS CONTROL NUMBER
LC control number 2013046975
020 ## - INTERNATIONAL STANDARD BOOK NUMBER
International Standard Book Number 9780073545462 (alk. paper)
020 ## - INTERNATIONAL STANDARD BOOK NUMBER
International Standard Book Number 0073545465 (alk. paper)
040 ## - CATALOGING SOURCE
Original cataloging agency DLC
Language of cataloging eng
Transcribing agency DLC
Description conventions rda
Modifying agency DLC
042 ## - AUTHENTICATION CODE
Authentication code pcc
050 00 - LIBRARY OF CONGRESS CALL NUMBER
Classification number HF5415.5
Item number .L83 2015
082 00 - DEWEY DECIMAL CLASSIFICATION NUMBER
Classification number 658.8/12
Edition number 23
100 1# - MAIN ENTRY--PERSONAL NAME
Personal name Lucas, Robert W.
245 10 - TITLE STATEMENT
Title Customer service :
Remainder of title skills for success /
Statement of responsibility, etc Robert W. Lucas, Principal, Robert W. Lucas Enterprises.
250 ## - EDITION STATEMENT
Edition statement Sixth Edition.
260 ## - PUBLICATION, DISTRIBUTION, ETC. (IMPRINT)
Place of publication, distribution, etc New York, NY. :
Name of publisher, distributor, etc McGraw Hill Education,
Date of publication, distribution, etc c2015.
300 ## - PHYSICAL DESCRIPTION
Extent xxv, 436 p. :
Other physical details color ill. ;
Dimensions 27 cm.
504 ## - BIBLIOGRAPHY, ETC. NOTE
Bibliography, etc Includes bibliographical references (pages 423-425) and index.
505 0# - FORMATTED CONTENTS NOTE
Formatted contents note The profession -- The customer service profession -- Contributing to the service culture -- Skills for success -- Verbal communication skills -- Nonverbal communication skills -- Listening to the customer -- Building and maintaining relationships -- Customer service and behavior -- Service breakdowns and service recovery -- Customer service in a diverse world -- Customer service via technology -- Encouraging customer loyalty -- Appendix -- Glossary -- Notes -- Bibliography -- Credits -- Index.
650 #0 - SUBJECT ADDED ENTRY--TOPICAL TERM
Topical term or geographic name as entry element Customer services.
906 ## - LOCAL DATA ELEMENT F, LDF (RLIN)
a 7
b cbc
c orignew
d 1
e ecip
f 20
g y-gencatlg
942 ## - ADDED ENTRY ELEMENTS (KOHA)
Source of classification or shelving scheme Library of Congress Classification
Koha item type Books
Classification part HF 5415.5
Item part .L83 2015
Holdings
Withdrawn status Lost status Source of classification or shelving scheme Damaged status Not for loan Collection code Home library Current library Shelving location Date acquired Source of acquisition Cost, normal purchase price Serial Enumeration / chronology Total Checkouts Total Renewals Full call number Barcode Date last seen Date checked out Cost, replacement price Price effective from Koha item type
    Library of Congress Classification       Judith Thomas Library Judith Thomas Library General Stacks 29/11/2017 Bought by JTL 48.99 AUA21750 6 2 HF 5415.5 .L83 2015 AUA21750 10/02/2022 17/12/2021 48.99 29/11/2017 Books