The heart of change :

Kotter, John P., 1947-

The heart of change : real-life stories of how people change their organizations / John P. Kotter, Dan S. Cohen. - Boston, Mass. : Harvard Business School Press, c2002. - xiv, 190 p. ; 25 cm.

Includes index.

Introduction : the heart of change -- Increase urgency -- Build the guiding team -- Get the vision right -- Communicate for buy-in -- Empower action -- Create short-term wins -- Don't let up -- Make change stick -- Conclusion : we see, we feel, we change.

1578512549 (alk. paper)

2002001475


Organizational change.

HD58.8 / .K645 2002

658.4/06