The only thing that matters :
Albrecht, Karl, 1941-
The only thing that matters : bringing the power of the customer into the center of your business / Karl Albrecht. - 1st ed. - New York : HarperBusiness, c1992. - xii, 240 p. : ill. ; 21 cm.
Includes bibliographical references (p. 231-232) and index.
0887305415 : $23.00 ($31.00 Can.)
91038324
Customer services.
Customer relations.
HF 5415.5 / .A425 1992
658.8/34
The only thing that matters : bringing the power of the customer into the center of your business / Karl Albrecht. - 1st ed. - New York : HarperBusiness, c1992. - xii, 240 p. : ill. ; 21 cm.
Includes bibliographical references (p. 231-232) and index.
0887305415 : $23.00 ($31.00 Can.)
91038324
Customer services.
Customer relations.
HF 5415.5 / .A425 1992
658.8/34