Managing conflict :
Liddle, David (Mediator)
Managing conflict : a practical guide to resolution in the workplace / David Liddle. - London, United Kingdom : Kogan Page Limited, c2017 - xiii, 301 pages : 24 cm
Includes bibliographical references and index.
Acknowledgements -- Introduction -- Putting conflict into context -- What's wrong with contemporary conflict management and what can organizations do about it? -- The lifecycle of a conflict : how and why conflicts escalate -- The causes and the sources of dysfunctional conflict -- Managing conflict : a legal perspective -- A practical guide to managing conflict -- Measuring the costs of conflict -- The psychology of conflict and conflict management -- The resolution spectrum -- Developing a resolution policy to replace your traditional grievance procedure -- Mediation. an in-depth analysis -- How to develop an internal mediation scheme -- Tackling bullying and harassment : from process to people -- Total conflict management : a whole-systems approach for preventing and resolving conflict -- Managing workplace and employment disputes. an international perspective -- Resolution resources -- A quick conflict health check -- Glossary -- Index.
9780749480882 (alk. paper)
2017027712
Conflict management.
Interpersonal conflict--Prevention.
Personnel management.
HD42 / .L53 2017
658.4/053
Managing conflict : a practical guide to resolution in the workplace / David Liddle. - London, United Kingdom : Kogan Page Limited, c2017 - xiii, 301 pages : 24 cm
Includes bibliographical references and index.
Acknowledgements -- Introduction -- Putting conflict into context -- What's wrong with contemporary conflict management and what can organizations do about it? -- The lifecycle of a conflict : how and why conflicts escalate -- The causes and the sources of dysfunctional conflict -- Managing conflict : a legal perspective -- A practical guide to managing conflict -- Measuring the costs of conflict -- The psychology of conflict and conflict management -- The resolution spectrum -- Developing a resolution policy to replace your traditional grievance procedure -- Mediation. an in-depth analysis -- How to develop an internal mediation scheme -- Tackling bullying and harassment : from process to people -- Total conflict management : a whole-systems approach for preventing and resolving conflict -- Managing workplace and employment disputes. an international perspective -- Resolution resources -- A quick conflict health check -- Glossary -- Index.
9780749480882 (alk. paper)
2017027712
Conflict management.
Interpersonal conflict--Prevention.
Personnel management.
HD42 / .L53 2017
658.4/053